Red Bicycle Coffee & Crepes - Franklin Payment and Refund Policy

Effective Date: January 1st, 2025 (updated)

1. Payment Terms

• Accepted Payment Methods: We accept various payment methods, including cash, major credit and debit cards, and mobile payment options.

• Payment Timing: All payments are due at the time of order placement. For online orders, payment must be completed through our secure payment portal before the order is processed.

2. Pricing

Menu Prices: All prices listed on our menu are in U.S. dollars and are subject to applicable taxes. Prices are subject to change without prior notice.

Additional Charges: Additional charges may apply for modifications, add-ons, or special requests. These charges will be clearly communicated at the time of order.

3. Refund Policy

• All Sales Final: Due to the perishable nature of our products, all sales are final. We do not offer refunds or exchanges once an order has been prepared or delivered.

• Company Discretion: Refunds or replacements may be provided at the sole discretion of Red Bicycle Coffee & Crepes - Franklin in circumstances where:

  • An incorrect item was delivered.

  • The product was found to be defective or below our quality standards.

  • Other situations deemed appropriate by management.

• Procedure for Refund Requests:

  • Customers must notify us within 24-48 hours of purchase or receipt of the product.

  • Proof of purchase (e.g., receipt) and the product in question must be presented.

  • Refunds, if approved, will be processed through the original payment method within 7 business days.

4. Online Orders

• Order Accuracy: Customers are responsible for ensuring the accuracy of their online orders, including item selection, customization, and delivery information.

• Order Modifications: Once an online order is placed, modifications may not be possible. Please review your order carefully before submission.

• Cancellations: Cancellations of online orders are not permitted once the order has been prepared or is in transit.

5. Gift Cards and Promotions

• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash. Lost or stolen gift cards will not be replaced.

• Promotional Offers: Promotional items or discounts are subject to specific terms and conditions, which will be communicated at the time of the offer.

6. Contact Information

For any questions or concerns regarding our Payment and Refund Policy, please contact us at:

• Phone: +1(615) 721-5159

• Email: Franklin@redbicyclecoffee.com

• Address: 5000 Longpoint Wy Suite 580, Franklin, TN 37064